REFUND/CANCELLATION

The Company uses a third party payment gateway to process all its payments. All the cancellation/refund processes will be done via the designated payment gateway only.

1. UPI Transactions cannot be cancelled after initiating the transaction. If the User has entered the wrong number/VPA ID, then the Company is not a liable party in the transaction.
2. All UPI transactions are real-time and if there is any delay in the end of the transaction then the User can check with support team of Apnaccountant at feedback@apnaccountant.com after 30 mins cool period.
3. If the User has any issues related to transactions linked with Debit/Credit card, then the User must report the same to the Company’s call center 9116160294 or Via mail feedback@apnaccountant.com
4. In case of any refunds approved by Apnaccountant, it will take 6-8 days for the refund to be credited to the end customer.
5. The Company will respond and try to resolve the issue in the given escalation matrix as per the Company’s internal processes and policies.
6. All refunds will be processed by following the validation of the transaction from case to case basis in the given legal framework.
7. Escalation matrix remains the same for the Refunds/Cancellation for all the transactions.
8. The Company allows the Users to export the PDF from its account which the User can share with its customer as a statement/reminder for collections.